Reference

Terms Conditions You Agree to When You Open Your Account

These terms govern how you use your living casino account, how deposits and withdrawals work, and what happens if something goes wrong. We built them around the way Bangladesh players actually fund accounts and access games.

Account eligibilityDeposit & withdrawal rulesGame accessDispute resolutionJurisdiction notice

Browse Lobby Read FAQ

What You Accept When You Register

living casino Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account you confirm you meet the age and legal requirements in your jurisdiction and that online gaming is permitted where you access the platform. We operate services for eligible regions only; availability depends on local law. You are responsible for checking that your

1
participation complies with the rules in your area. Your account is personal to you—sharing login details, letting someone else use your credentials, or opening multiple accounts breaks these terms and we will suspend or close those accounts. Deposits made through bKash, Nagad, Rocket or any other
2
method must come from a source you own and control; we do not accept third-party payments. Withdrawals go back to the same method or to a verified account in your name. We verify your identity before processing the first withdrawal and may ask for documents at
3
any time to meet regulatory and security standards. You agree to provide accurate information when requested and understand that false or incomplete details will delay or block your payout. Game outcomes are determined by certified random-number generation or live dealer procedure; no result can be reversed
4
once the round is settled unless a clear technical fault is proven. Stakes placed are final. If you believe a result is incorrect you must contact support within seventy-two hours with the round reference; we review logs and respond within a reasonable timeframe.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US

How to Contact Us About These Terms

If any part of these terms is unclear or you need to report an issue with your account, deposits, withdrawals or game access, our support channels are open every day. Live chat is the fastest route for urgent questions; email works for detailed queries where you want to attach screenshots or documents. We aim to respond within hours during peak times and will escalate complex cases to senior staff when needed.

HOW WE HANDLE IT

Security, Records and Your Rights Under These Terms

We store your account details, transaction history and game logs on secure servers to operate the platform, process payments and resolve disputes. Deposit and withdrawal records are kept for the period required by financial and regulatory practice; game logs remain accessible while your account is active and for a retention window after closure. You can request a copy of your data or ask us to close your account at any time by contacting support with your registered details. SSL encryption protects login sessions and payment pages; we do not store your bKash, Nagad or Rocket PIN and cannot see your wallet password.

Data We Keep

Your account profile, deposit and withdrawal records, game history and identity documents submitted for verification. We hold these to operate your account, comply with record-keeping standards and resolve any dispute you raise within the timeframe stated in the terms.

How Long We Store It

Active account records remain accessible while you use the platform. After account closure we retain transaction logs for the period required by regulatory and financial practice, then archive or delete them.

Your Rights

You can ask for a copy of your data, request corrections to your profile details, or close your account permanently by contacting support.

Security Measures

Login sessions and payment pages run over SSL encryption. We verify your identity before processing withdrawals and flag unusual deposit patterns for review. Two-factor authentication is available in account settings to add an extra layer of protection to your login.

Questions About Our Terms & Conditions

We suspend the account while we investigate. If the breach is serious—multiple accounts, fraudulent deposits, collusion—we close the account and void any pending bets or withdrawals. Minor issues get a warning and a chance to correct them.

No. We ask for identity documents on your first withdrawal request and hold the payout until verification clears. Upload a government ID and proof of address through the account section; most reviews finish within twenty-four hours.

General account rules apply, but each promotion has its own conditions listed on the offer page—wagering requirements, eligible games, expiry dates. Both sets of rules matter; if they conflict the promotion terms take priority for that specific offer.

Contact support within seventy-two hours with the round reference. We pull the server logs, check the RNG certificate or live-dealer video, and respond with our findings. If a proven technical fault affected the outcome we credit the stake back to your account.

No. Deposits must come from a wallet or bank account in your name. Third-party payments trigger our fraud checks and we freeze the account until you prove the source. If you cannot verify it we return the deposit and close the account.

Email support or use live chat and ask for permanent closure. We process the request within a few working days, send any remaining balance to your verified withdrawal method, and lock the account so it cannot be reopened.

Reference